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  • Optus says it is working to improve the experience of migrating to the NBN, with the telco’s CEO, Allen Lew, today revealing details of an initiative to smooth the transition to the new network. In notes prepared for an address to ACCANect, the conference of the Australian Communications Consumer Action Network (ACCAN), Lew revealed that the telco has invested “tens of millions of dollars” in the “Optus NBN champion” program. The program is designed to address a range of frustrations encountered by customers during the migration to the NBN. Those include confusion caused by the hand-off between sub-contractors, NBN Co and retail service providers (RSPs), struggles with installation and chasing answers to questions, lengthy activation processes, and a lack of visibility of the process for customers. “We are proactively reaching out to existing customers who are migrating to the NBN to reassure them that one person will manage their order from receipt right through to completion and for the first 30 days of activation,” Lew said. “This isn’t a promise to do; we have been embedding this since May and slowly building scale so that we can offer it to all our customers.” The CEO said that, over the last 18 months, Optus has made “significant changes” to its operations “to ensure the customer is at the centre of every decision we make”. That includes the launch of a “customer academy” for employees. “Our call centre agents now have more training and more authority, so they can solve issues without having to transfer calls so customers aren’t passed around,” Lew said. “We have added more agents, too. This means we have massively reduced our wait times. In fact, we just received new stats that our average wait time – which a year ago was a completely unacceptable – is now...
  • A report published today by security research firm VPNMentor suggests its team found 100GB of unsecured customer data from the French travel booking site Option Way. The database includes details such as names, email IDs, addresses, phone numbers, and travel details. The report noted these customers were mainly from France, Belgium, Switzerland, Algeria, and Australia. Apart from customers’ data, the database also contained details of the company’s employees and credit cards used for transactions. The research team found the unsecured database on August 20 and informed the company five days later. Option Way’s website claims it processes data in an encrypted way and in line with the recommendations set out by the CNIL (France’s data protection authority). However, VPNMentor team was able to access the database. Credit: VPNMentorA sample from the option way data leak The team noted that it found large chunks of Option Way’s database unencrypted and unprotected. The research firm was also able to manipulate URLs to find more data. We’ve reached out to Option Way to understand the nature of this leak’s impact and what it’s doing to protect its customers. We’ll update the story once we hear back from them. Unencrypted and unprotected databases pose a huge threat to a company’s privacy and security, as well as for its customers. This is a basic security measure organizations have to take care of to ensure its users are not at a risk. 10 minutes mail – Also known by names like : 10minemail, 10minutemail, 10mins email, mail 10 minutes, 10 minute e-mail, 10min mail, 10minute email or 10 minute temporary email. 10 minute email address is a disposable temporary email that self-destructed after a 10 minutes. https://tempemail.co/– is most advanced throwaway email service that helps you avoid spam and stay safe. Try tempemail and you can view content,...